We were looking for someone that could give us advice on our air conditioning unit due to the fact that what seems like every other month or so, blew only hot air. I called the company and a friendly voice answered that said she would have someone call me to help with the questions I had. I would say within 45 minutes I got a return call from a gentleman who was able to answer all my questions and simple things to look for which I was able to do. I would recommend this company to all with A/C needs, they have a friendly staff who answers the phone and they get back to you within a reasonable amount of time if you have questions or need them to come out for a visit to check your air. My air is working great, thank you.